My links of the week (weekly)


Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


  • “I created a performance improvement toolbox when I started this blog in 2004, and have kept adding to it over the years. I often look at workplace performance first from the perspective of whether the situation we are trying to address is complicated or complex. Training works well for complicated problems, when you have clear and measurable objectives. Training looks backwards, at what worked in the past (good & best practices), and creates a controlled environment to develop knowledge and skills. Training can be good to develop ways to reduce errors, which is only one part of improving organizational performance.”

    tags: knowledge_worker

  • “When businesses talk about their digital transformation, it’s usually in this way : it’s unavoidable, it’s tomorrow, we must get ready. Good. But notice that we used to hear the same about enterprise 2.0 in 2007 and others things in the past and we all know where we’re standing today.”

    tags: Digital_transformation

  • “As part of an ongoing examination of digital transformation, I plan to discuss how different industries are evolving in the face of changing customer expectations, competition and technology. Today, let’s look at the IT outsourcing and professional services industry.”

    tags: Digital_transformation

  • “In our continuing discussion of digital transformation, we must consider the aspect of communication across departmental silos.

    Almost by definition, any organization that undertakes business model change, a key component of digital transformation, must simultaneously find ways to encourage collaboration among various departments that previously did not work together closely. The absence of extensive communication and knowledge sharing leads to bureaucratic-style behavior, reduced efficiency in getting things done, and poor responsiveness when customers change their expectations.”

    tags: Digital_transformation

  • “Digital Transformation was one of the major topic of the latest Social Business Forum in Milan in early July.

    It was also the topic of the presentation I gave. Here’s the idea that led to the speech.”

    tags: Digital_transformation

Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


  • “Chris Anderson has a unique perspective on technology-driven innovation. He was the editor in chief of Wired for more than ten years, and he’s written two New York Times best-selling books on the digital economy—The Long Tail: Why the Future of Business Is Selling Less of More and Free: How Today’s Smartest Businesses Profit by Giving Something for Nothing.”

    tags: social_business

  • “Gartner, Inc. said that IT leaders have a significant opportunity to contribute to the business by creating a more flexible work environment that accommodates the needs of the business consumer.
    “Starting with the rise of PCs and the internet era, users have a greater influence on IT strategy and we are currently witnessing the rise of what Gartner calls the “business consumer” — an employee for whom business activities are one part of a wider lifestyle,” said Matthew Cain, research vice president at Gartner. “Individuals do not stop being consumers when they go to work. Business consumers often make more consumer-like choices in their workplace computing tools and styles to increase efficiency.””

    tags: Digital_workplace

Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


  • “Let’s start with the customer journey. Customers must exactly know what they can do, what they’re expected to do, the whole in the most intuitive fashion. And with the less clicks : businesses know that after 3 clicks they lose the customer, if the have to re-enter an information that’s supposed to be known, the customer gives up. In case of an issue, support and feedback forms are only one click away.”

    tags: Digital_transformation

    • One thing is sure : digital transformation is neither external nor internal but both at the same time.

Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


Posted from Diigo. The rest of my favorite links are here.