My links of the week (weekly)


Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


  • “Here at Optimice we believe that the work that really matters is inherently social, and that connectedness is the true differentiator. We aren’t the only ones believing this, and both Google and Yahoo have in public statements made it clear that the workplace plays a critical role in enabling connectivity. The link between workplace, space and connectedness is therefore a matter for serious consideration.”

    tags: Smart_Work

Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


  • “La recente indagine Istat Noi-Italia ha confermato che l’arretratezza sull’utilizzo del digitale in Italia è da considerarsi un fenomeno niente affatto temporaneo, ma ormai patologico, che richiede, per ottenere una inversione di tendenza efficace, un intervento su più piani e aree, un vero e proprio sistema di interventi che sia in grado di affrontare le molteplici cause che sono alla base.”

    tags: Statistiche

  • “For the purpose of having one single, all-embracing definition, I prefer to use the following:

    Collaboration is when individuals or groups work together, combining their strengths and negating weaknesses to accomplish a set of goals.

    I think the important point about this definition is that the outcomes are more likely to be amplified when working together as opposed to individually.”

    tags: collaboration community_management

  • “How we collaborate has profound implications for how we live and work. The author and New York University professor explains how social media has upended traditional norms.”

    tags: collaboration

  • “Disruption can be seen as a force for good or evil. On the one hand the business world celebrates the disruptive effects new social business technologies are having on the status quo — in everything from marketing and customer service to recruitment and sales. On the other, when it comes to internal collaboration and communication, social business software (SBS) is seen as disruptive in that other sense of the word — a distraction from the job at hand.”

    tags: social_enterprise software

  • “Turning an organization into a social business — one that knows how to use new forms of collaboration and communication via social media — is a challenge for any operation, but it’s especially challenging for multinational, highly regulated companies.

    Boston-based financial services company State Street deals with this double whammy every day. A company founded in 1792 — yes, you read that right — and traded on the New York Stock Exchange, State Street has approximately 29,000 employees and offices in 29 countries — so it is subject to 29 different sets of regulations, not to mention international law. Which makes managing its online activities… interesting.”

    tags: social_business case_study

  • “Coming out of the recession, there’s been soaring demand to “do business differently” by empowering workers with technologies that allow them to collaborate while building their knowledge through real-time access to expert information.”

    tags: collaboration

Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


  • “I like to frame personal knowledge management as a combination of seeking knowledge, making sense of it, and sharing it with others. This simple model has worked well in explaining the main concepts of PKM and helping others to individually construct a set of processes to make sense of the world and work more effectively. Two key factors are sense-making and sharing, which I have shown on the image below.”

    tags: knowledge_worker

Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


  • “As the social software market matures, expectations for basic features have converged while vendors innovate with specialized functionality. Buyers need to understand their requirements before looking for solutions.”

    tags: enterprise_social_networks software

    • The key takeaway is that a substantial portion of people decides whether or not to cooperate based on environmental conditions.
  • “The growth and evolution of Enterprise 2.0 or Social Business has at its foundation the creation of a collaborative culture that will drive the way we work, what we create, and how we run our businesses. Is there a magic formula or silver bullet for creating a collaborative culture? The obvious answer is “NO”, but there are many best practices and lessons learned over the past few years from a wide spectrum of companies leading the charge in how to do collaboration right.”

    tags: collaboration

  • “If you are buying, implementing, using, or even contemplating enterprise social software, somewhere along the way the topic of organizational culture is going to come up. One reason is that when you implement social technologies, like it or not it brings to light your organization’s culture (good, bad, and ugly).”

    tags: social_business organization

Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


  • “Any organization that provides any type of service can see sales decline if employee performance lags. Just as a customer will be unhappy if a service agent can’t answer a simple question, a company involved in a business-to-business relationship would likely be unsatisfied if a PR partner is unable to contain a negative story.”

    tags: engagement

  • “I  was recently asked  by a colleague to share some “words of wisdom” about what I’d learnt from 9 years of consultancy projects that involved setting up Communities of Practice. I could have written an essay on this topic (and maybe one day I will) but I thought I’d distill it down to the key points as follows:”

    tags: community_management

    • We don’t know what we don’t know.
  • “The productivity platforms for organization are no longer Microsoft Office and ‘home-grown’ patchwork information management systems but large integrated ERP systems (like SAP) and collaboration-oriented platforms like Sharepoint or IBM Connections or one of a number of other lesser-known platforms (often integrated via APIs with a number of other SaaS-based capabilities). There are many ways for employees to connect with each other, as intranet solutions become more ‘social’. It’s likely that the executives and managers in your organization will have been hearing and reading about this networked world of work for at least 3 or 4 years now.”

    tags: enterprise_social_networks

    • The organization in which you work has probably involved everyone in using computers for at least 15 years now. People sit behind laptop or desktop screens, and increasingly are on the move or working remotely, using laptops, tablets and smartphones
    •  Wirearchy – a dynamic two-way flow of power and authority based on knowledge, trust, credibility and a focus on results enabled by interconnected people and technology; knowledge, trust, credibility and a focus on results.
    • today it’s very likely that in your organization people are interconnected and are using their exchanges with each other and their participation in information flows to get work done and achieve objectives.
    • knowledgetrustcredibility and a focus on achieving results .
    • Start with “why” – why should these new capabilities be used, and what for
    • more often than not people are operating in the psychological infrastructure of the traditional not-interconnected hierarchy.
    • Yes, I am over-simplifying here. But it is not an exaggeration to state that there has been anticipatory anxiety, trepidation or indifference by the organization’s C-Suite with regard to addressing the deep changes (both possible and imagined) that are generated by social computing.
    • . It was coined by members of the Dachis Group to denote business activities taking place in connected eco-systems of information.
    • the term « social business » arrived
    • the concept of « social business » as articulated by the Dachis Group borrowed heavily from the social science domain known as socio-technical systems theory.
    • But .. most organizations are still structured as classic traditional hierarchies, and the well-known « command-and-control » models of management (though now often structurally ‘softened’ by 2 decades of continuous change) are still in operation almost everywhere.
      • I’d like to suggest that it is critical to recognize, explicitly, that …

         

           
        1. networks are here to stay,
        2.  

        3. future generations of knowledge workers accept these tools and dynamicss as a regular part of their lives
        4.  

        5. the conditions are at hand for growing flexible and responsive learning organizations comprised of engaged people, and
        6.  

        7. adaptation is fundamentally necessary; there are and will be significant payoffs from investments in social tools, collaborative platforms and engaged people
    • Almost everybody in the western world who would be considered a knowledge worker works daily behind a screen (desktop, laptop, tablet or smartphone) and functions to some degree or other in a range of now well-known social networks.
    • The people and the information in and of your organization are already networked. Increasingly there’s a mis-match between the way an organization has been structured (wherein access to information and permission and freedom to act were arranged vertically through reporting relationships) and the way(s) it can be structured to operate more effectively and more ‘holistically’ in ubiquitous networked conditions.
    • The people in your organization are connected, whether to each other or to flows of information and knowledge.
    • The primary useful approach, I believe, is ONA (organizational network analysis) pioneered by Valdis Krebs, Rob Cross, Verna AlleeJessical LipnackPatti Anklam and others. ONA is a derivative or sister concept of SNA (social network analysis) and now has established principles, practices, metrics, known challenges, etc.
  • “while the potential is there for achieving payback from social media analytics tools, their effectiveness isn’t always a given. Analysts and experienced users cite complexity and lack of a tangible return on investment among social media monitoring program challenges. While companies can use the software to collect customer data, they aren’t always sure what to do with the information once they have it.”

    tags: SNA

  • “Ligaya Tichy joins us from early stage communities of Yelp and Airbnb; without hyperbole, she is legendary. Thankfully, she led us on a step by step guide on building community from Day 1 to Market Leader, calling upon her many years of experience to color a fantastic bible of community for us.”

    tags: community_management

  • “I think this pretty much sums up where a lot of corporations are today; they have implemented new communication and collaboration tools, but they still have a lot of work to do ahead to figure out how to use them to develop better ways of working, as well as how to create good conditions for information workers that supports the change process.”

    tags: collaboration

Posted from Diigo. The rest of my favorite links are here.