Enterprise 2.0 and social business : yes but why ? | Bertrand Duperrin’s Notepad
while the need to transform organizations seems to be a given for anyone it seems that the only that are still doubtful are organizations themselves. To be more specific they don’t seem bo be very concerned by the argument that are put forward. Convincing enough to start tactical and window-dressing programs, not enough to start a true management and organizational evolution.
Social intranet user adoption: how to encourage usage in your organization – Intranet Blog – ThoughtFarmer
Earlier this month I gave a couple of webinars on encouraging user adoption of your social intranet. As long as we’ve been building intranet software and as long as we’ve been going to conferences, the theme of adoption is always present. And for good reason.
Creating virtual teams that work without sacrificing project timelines
Run properly, virtual projects have three advantages that nonvirtual projects don’t: diversity, locale-specific insights and working time. These advantages have a price, however.
When customer service goes beyond the conversational catch-all : the Société Générale case | Bertrand Duperrin’s Notepad
Summary :the future of customer relationship will be on the web. Quite logical when we see the number of customers using mobile devices and the proliferation of social plans that aim at increasing exchanges between customers and businesses. But believing that starting a conversational approach to customer relationship is enough is a mistake.
The 5 pillars of SocialMethods (or what to use an Enterprise Social Network for) « ZyncroBlog
Welcome to the third part on implementation methodology for an Enterprise Social Network like Zyncro.
social business pdf, White Papers, reports | Social media means business
Here are a selection of PDF from leading management consultants.
Social Enterprise ROI: Measuring the immeasurable. « Product Four
The world has been chapping our collective hides about metrics for social business. Customers want them, and not without reason. Our typical answers (ROI is irrelevant, What’s the ROI of your mother, it depends on the business problem)
Le Lean Management a besoin des réseaux sociaux d’entreprise
Les réseaux sociaux d’entreprise (RSE) sont les meilleurs agents du Lean en entreprise. Ils répondent parfaitement aux sept principes (ou mudas ou gaspillage) de cette méthode.
Posted from Diigo. The rest of my favorite links are here.