My links of the week (weekly)

• What about the employee journey in the work environment ?

  “Let’s start with the customer journey. Customers must exactly know what they can do, what they’re expected to do, the whole in the most intuitive fashion. And with the less clicks : businesses know that after 3 clicks they lose the customer, if the have to re-enter an information that’s supposed to be known, the customer gives up. In case of an issue, support and feedback forms are only one click away.”

  tags: Digital_transformation

• Experience is at the heart of digital transformation

  • One thing is sure : digital transformation is neither external nor internal but both at the same time.

Posted from Diigo. The rest of my favorite links are here.