What about the employee journey in the work environment ?
“Let’s start with the customer journey. Customers must exactly know what they can do, what they’re expected to do, the whole in the most intuitive fashion. And with the less clicks : businesses know that after 3 clicks they lose the customer, if the have to re-enter an information that’s supposed to be known, the customer gives up. In case of an issue, support and feedback forms are only one click away.”
Experience is at the heart of digital transformation
One thing is sure : digital transformation is neither external nor internal but both at the same time.
Posted from Diigo. The rest of my favorite links are here.