Transport for London builds customer profiles using RFID data analytics
“Cards have become more important than cash in moving around London. In July 2014, Transport for London (TfL) stopped accepting cash on its buses, telling commuters they had to use Oyster cards, or debit or credit cards with a contactless payment chip. It also began to accept cards on its Underground and rail services.
TfL flagged up the customer convenience angle and acknowledged the change would make big savings over time – but the move to card payments will also provide more data it can use for long-term planning.”
Next frontiers for lean | McKinsey & Company
“Lean is one of the biggest management ideas of the past 50 years. No less than Ford’s original assembly line, it has transformed how leading companies think about operations—starting in assembly plants and other factory settings and moving more recently into services ranging from retailing and health care to financial services, IT, and even the public sector. Yet despite lean’s trajectory, broad influence, and level of general familiarity among senior executives, it would be a mistake to think that it has reached its full potential.”
The future of work: There’s an app for that | The Economist
“Freelance workers available at a moment’s notice will reshape the nature of companies and the structure of careers”
A Look Back: 6 Internet of Things Trends from 2014
” IoT isn’t exactly the new kid on the block, so why so much activity this year? Michele Pelino, a Forrester Research principal analyst, attributed the rising interest to a dip in communication fees and sensor costs.
“Sensors and microprocessors that once cost hundreds of dollars are now available for as little as the cost of a cup of coffee,” she said. “Communication costs are also experiencing similar declines, with many wireless operators cutting fees to pennies per month per meter for the cellular link to support smart meters. On the other hand, expanding network availability in mature markets has enabled solution deployment.””
Posted from Diigo. The rest of my favorite links are here.