Gary Hamel: Reinventing the Technology of Human Accomplishment – YouTube
Watch Gary Hamel, celebrated management thinker and author and co-founder of the Management Innovation eXchange (MIX), make the case for reinventing management for the 21st century. In this fast-paced, idea-packed, 15-minute video essay, Hamel paints a vivid picture of what it means to build organizations that are fundamentally fit for the future—and genuinely fit for human beings. It’s time to radically rethink how we mobilize people and organize resources to productive ends. Here’s how we start.
All together now: cloud collaboration, social and docs : Enterprise Irregulars
“In the emerging enterprise application landscape, collaboration is the business activity most transformed by cloud. The revolution in outcomes is far greater than those wrought by earlier technology-driven advances in global teamwork, such as the telephone, air travel and satellite communications. “
Institute of Customer Service: Poor Employee Attitude Most Common Cause for Customer Complaints | Damarque
“Staff attitude and competence cause 62 percent of the problems that elecit a complaint. It also revealed that the quality and reliability of goods and services just account for 34 percent of the complaints.”
Why Managers Fail to Recognize Employee Contributions » Employee Engagement, Recognition and Reward Commentary | Globoforce Blog
“Yet, sadly, about four out of every five employee contributions go unrecognized, according to at least one study. These management errors of omission are costly missed opportunities to pump up engagement levels. So, it seems only logical to try and understand why so many managers fail to recognize. “
Posted from Diigo. The rest of my favorite links are here.