My links of the week (weekly)


  • “In the early days of enterprise social, we approached it as a means to improve communication and collaboration, but enterprise social networks require a different kind of glue than consumer social networks, namely, work objects.

    While relationships are the glue of social media, work objects are the glue of internal social networks. A work object is a report, sales proposal, project deliverable, executive presentation, or customer question that needs to be addressed. It’s the stuff employees actually work on together. Everything outside of work objects is secondary, and that’s where the focus needs to be.”

    tags: enterprise_social_networks

Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


  • “Siamo letteralmente sommersi dalle comunicazioni tra messaggi, tweet e aggiornamenti di status che sembrano volerci divorare, dovunque andiamo. Una parte considerevole delle persone con cui interagiamo quotidianamente nella nostra vita privata e lavorativa – amici, colleghi o clienti – è composta di nativi digitali che vivono in un mondo che si basa su principi di immediatezza e collaborazione. Non possono stare senza Google, pianificano la loro vita sociale su Facebook ed esprimono liberamente su Twitter la loro insoddisfazione per un prodotto o servizio.”

    tags: Digital_transformation

  • “La Digital Transformation sta investendo tutti i settori, anche quelli tradizionali o lontani dal mondo della tecnologia, costringendo a ripensare velocemente modelli di business e processi aziendali. Per questo oggi le aziende italiane sono alla ricerca di “Digital Capabilities”, nuove professionalità e competenze in grado di interpretare al meglio le nuove opportunità e condurre il cambiamento. Nel 2015 le organizzazioni inseriranno a questo scopo in particolare profili di eCRM & Profiling Manager (17%), Digital Marketing Manager (14%) e Chief Innovation Officer (14%), non senza difficoltà a reperirli all’interno della popolazione aziendale o sul mercato. Tra tutti i digital job, il più introvabile è il Chief Digital Officer (per il 44% delle aziende), seguito dal Chief Innovation Officer e dal Data Scientist. Ma per guidare l’azienda verso la trasformazione digitale le organizzazioni sono chiamate anche a ripensare in chiave digitale le tradizionali soft skill, le capacità relazionali e comportamentali che consentono di utilizzare il digitale per migliorare produttività e qualità delle attività svolte.”

    tags: Digital_transformation

  • “John Deere makes tractors. John Deere is at the forefront of digital transformation. These two sentences are not mutually exclusive. In fact, John Deere is just one of the many companies that has transformed their businesses by investing in digital technologies to add value to their products. 

    Once purely a hardware manufacturer, the tractor company has integrated software, network connectivity and data collecting sensors into its machinery. At the same time, the company has managed to get ahead of the digital curve, offer real value and stay relevant.”

    tags: Digital_transformation

Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


  • “Mobile e smart working sono le parole chiave del lavoro ai tempi moderni. Complice, la diffusione sempre più ampia della flessibilità e la crescente consapevolezza delle aziende dei suoi vantaggi in termini di soddisfazione e produttività. Il lavoro flessibile implica tuttavia la necessità di accedere ai documenti ovunque e con qualunque dispositivo (smartphone, tablet, pc): per questo scopo, sono ormai disponibili numerosi strumenti e applicazioni pensati proprio per condividere i file e comunicare con colleghi, clienti, partner e fornitori.”

    tags: Smart_Work

  • “L’insoddisfazione dei clienti unita alla agilità e alla portata innovativa di competitor non strettamente bancari stanno erodendo quote di mercato delle banche quando si parla di customer experience. Per il secondo anno consecutivo, infatti, il miglioramento dei livelli globali della customer experience delle banche è in stallo con un calo inferiore all’uno per cento, rivela il dodicesimo World Retail Banking Report (WRBR) pubblicato oggi da Capgemini ed EFMA.

    I livelli globali stagnanti della customer experience combinati con un aumento allarmante dei clienti disposti a lasciare le proprie banche, evidenziano un indebolimento dei rapporti banca-cliente e una maggiore possibilità di disintermediazione verso concorrenti non bancari come gli operatori della grande distribuzione, società FinTech, siti di crowdfunding, finanziatori peer-to-peer, provider Internet/mobile e sistemi di pagamento basati su NFC Apple.”

    tags: Digital_transformation

  • “In 2015 it seems foolish to have a digital or mobile strategy, you just need a business strategy for the modern world. Whether it’s Uber reinventing the transportation business, Instagram changing the nature of photography or Netflix disrupting video content, what binds these companies is they brought digital thinking to the very heart of their companies, not just bolted it onto the side.”

    tags: Digital_transformation

Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


  • “Collaborative tools are a lot like Tribbles. One person has a need, finds a free tool online, and after a test, their group decides to use it. The same happens with other groups and other tools, and pretty soon you end up with collaborative chaos, much like the problem Captain Kirk had with the Tribbles.

    tags: collaboration

  • “Vale già oltre 1 miliardo e mezzo di euro il mercato dell’Internet delle Cose in Italia. È quanto emerge dai dati presentati dell’Osservatorio Internet of Things della School of Management del Politecnico di Milano e consolidati a fine 2014.

    Secondo i dati dell’Osservatorio, nel nostro Paese sono già 8 milioni gli oggetti interconnessi tramite Sim cellulare, con una crescita del 33 per cento anno su anno e un valore complessivo di 1,15 miliardi di euro. I restanti 400 milioni di euro sono appannaggio di differenti tecnologie di comunicazione come Wireless M-Bus, WiFi, Reti Mesh Low Power, Bluetooth Low Energy.”

    tags: Internet_of_Things

Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


  • “New lessons are emerging for executives striving to harness the power of social media in the cause of wider employee participation. Clearly, there’s more to success than just investing heavily in the latest Enterprise 2.0 technology platforms. Large-scale engagement of the workforce requires, first and foremost, a firm grasp of organizational culture and its social dynamics, a psychological understanding of what triggers new behavior, a determination by management to loosen if not relinquish its traditional top-down approach, and an ability to demonstrate how digital activities complement offline or other real-world events.”

    tags: social_enterprise community_management

Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


  • “Once an organization moves their email to the cloud (and not just a cloud infrastructure, but a full SaaS environment), it sets the precedent for future content applications. In the near term the consulting community potentially has a lot of work helping migrate content from legacy exchange environments, on-prem SharePoint, file shares, etc. But then again, maybe not.”

    tags: cloud

  • “Everybody’s talking Digital Transformation!  The term is very definitely being hyped by some, and is in danger of becoming as diluted in meaning as the “cloud” term as it becomes a catch all for almost anything associated with our new connected, social media oriented world using emergent technology. However, we believe it’s an important idea and so this post examines the term and tries to come up with a succinct but all encompassing definition of what it is – better than the many others currently available. Finally we point to the various resources available, mostly from consultancies that we compete with, but that’s the nature of the new, open mindset that is vital to succeeding and transforming in the 21st Century business landscape.”

    tags: Digital_transformation

  • “Some people line up lunches and coffee dates because they’re in search of a job, venture funding, or clients for their company. But if that’s the reason you’re having a networking meeting, you — and your invitee — aren’t likely to get much satisfaction. As Harvard Business School professor Francesca Gino and her colleagues have noted, “transactional networking” — i.e., “networking with the goal of advancement” — often makes participants feel so bad about themselves, they feel “dirty.”

    That doesn’t mean you should never initiate meetings if you have a specific, immediate goal in mind. But that shouldn’t be confused with “networking.” If you’re honest with your intentions upfront (“I have a new startup, I’m seeking angel funding, and I think you’d be a great partner”), then the other person can make an informed decision about whether to connect. But networking — meeting with the goal of building a robust set of connections over time — is a different process with its own set of best practices. Here’s how to do it successfully.”

    tags: community_management

  • “Jean-Luc Abelin est Knowledge Manager Group chez Lafarge. Il explique comment le partage des connaissances participe à l’articulation des différents types d’innovation chez Lafarge.”

    tags: social_enterprise case_study

  • “Ludovic Guilcher, DRH Adjoint du groupe Orange, estime que la fonction RH doit être garante des perspectives  à long terme de l’entreprise, anticiper, et équilibrer l’économique et le social. Pour ça il est nécessaire d’innover. Or, il est toujours plus facile d’innover quand on n’est pas dans l’urgence du business, du client car on peut alors tester et apprendre. L’idée que plus un groupe grandit, moins l’innovation serait nécessaire est aujourd’hui complètement fausse.”

    tags: enterprise_social_networks case_study

  • “When a company wants to start its digital transformation the first natural reflex is to question the customer experience at each touchpoint To focus on what’s visible and perceptible. However, is this may pays the most ?

    Some times ago I decided to join the french railroad company’s loyalty program. I grab my iPhone, go the the site and see it’s possible to register from the mobile one (it may be obvious but isn’t every time).

    I reach the end of the process without any issue. It’s easy and seamless. I press the “validate” button, saying to myself “great, you’ll be able to use it for the tickets you need to book for tomorrow”. So I wait for the confirmation email. And then…”

    tags: Digital_transformation

  • “As Ed Brill shared last month, there is a secret to IBM’s social business transformation, and that secret is business outcomes.

    Proving the ROI of social channels is difficult. In that regard, enterprise social environments are no different than Twitter and Facebook. Decision makers want to know how these tools add value to the business—or is it just “holding hands and sharing files”?”

    tags: Digital_transformation IBM supply_chain

Posted from Diigo. The rest of my favorite links are here.

My links of the week (weekly)


  • “Nonostante i grandi cambiamenti del mercato siano guidati dai Big Data, due terzi delle organizzazioni (65%) riconoscono di essere a rischio di diventare poco competitivi se non adotteranno nuove soluzioni per le analisi dei dati. A rivelarlo un recente Rapporto realizzato da Capgemini e EMC Corporation che hanno intervistato oltre 1.000 tra executive e senior decision maker del Nord America, Sud America, Europa e Asia-Pacifico per comprendere il livello di esigenza e capacità di gestione delle aziende dei Big Data. Dal Rapporto è emerso come per il 64% delle imprese intervistate i Big Data stiano cambiando i tradizionali confini del business, consentendo a nuove realtà di entrare nei loro mercati. Più di un quarto (27%) ha evidenziato una nuova competition da parte di player di altri settori, mentre la maggioranza (53%) si aspetta di dover affrontare la concorrenza di start-up data-enabled. Questo suggerisce che la padronanza nella gestione e nell’analisi dei Big Data è ormai imprescindibile non solo per il successo, ma anche per la sopravvivenza aziendale.”

    tags: Big_Data

  • “No one would argue with the notion that social and digital technologies are having a significant – and sometimes dramatic – impact on societies and economies. And though most people may not yet refer to this as the Digital Age or Era, they would likely concede that we are indeed transitioning away from a world driven primarily by industrial and mechanical technology to one driven by digital.

    Organizations are not evolving quite as rapidly as technology. Most are still in the relatively early stages of transitioning from industrially-driven to digitally-driven strategies and operational models. In their journeys to become digital enterprises, they have generally made good progress with digitization, some progress in the area of digital engagement, and relatively little in terms of true digital transformation.”

    tags: Digital_transformation

  • “Some 57% of respondents say that social business sophistication is at least somewhat important in their choice of employer.”

    tags: social_business

  • “The term “intranet” has been around for a relatively long time in technology-speak. And while it seems that every time an upstart comes on the scene people question the relevancy of the intranet, I’ve got something to tell you:
    Intranets aren’t going anywhere. “

    tags: enterprise_social_networks

Posted from Diigo. The rest of my favorite links are here.